• Welcome

    Emphasis 360 is the home of our e-learning programmes, and your personal portal to better business writing. 

    The truth about life at work today is that we're all writers, even if we don't think of ourselves that way. Between email, reports, proposals and letters – not to mention web copy, blog posts and instant messages – we've never produced more words per head (or hand) at any time in history. 

    So make yours count. Dive into the lessons, or dip into them as and when you need help in a particular area. Discover how to write things that people are actually happy to read and that do your own personal blend of knowledge, skills and objectives justice.

    Happy learning!

Available courses

The complete business writer

The complete business writer is an online business-writing course for everyone who writes at work. Whether you write reports, emails, customer letters or proposals, it will help you to transform your writing – and your experience of writing – in manageable and enjoyable steps. It covers all elements of writing, from the moment you start researching a document to the final proofreading.

You'll learn how to:

  • beat procrastination and get started
  • unlock your knowledge and marshal it to plan and structure your documents
  • create readable, targeted documents that get your message across
  • avoid and fix the most common grammar and punctuation mistakes
  • send engaging emails and letters
  • deliver winning documents that get results.

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Effective report writing

Reports are how businesses drive informed decision-making, problem-solving, and ultimately, business success. But, of course, poorly written reports are nothing more than evidence of wasted time – and can mean that your work is ignored and what needs to happen doesn’t happen.

The techniques we teach on this course will ensure your hard work and precious time never go to waste like this. We’ll arm you with strategies and skills that mean you can present your expertise, research and recommendations in the best possible light.

This CPD-accredited programme comprises 12 engaging lessons, filled with videos and interactive exercises.

You'll learn how to:

  • create reports that grab (and keep) your reader’s attention
  • collate research from different sources and organise your ideas
  • identify what to include and what to leave out, keeping what’s important and cutting the rest
  • position your recommendations so they are as persuasive as possible
  • use signposts and structure that take the reader on a logical and compelling journey
  • ensure your writing is engaging and clear, so your message shines through

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Writing better email

Professionals spend more time at work writing emails than any other document. Yet too often, email fails to be the effective communication tool it deserves to be. Emails go unopened, are completely misunderstood, cause needless arguments or fail to get ideas across effectively.

But it doesn’t have to be this way. Used correctly, emails can get your ideas across quickly and with minimum effort. They can help diffuse difficult situations and build rapport between you and your reader.

Instead of being ignored, your emails can make an impact and see your ideas realised to their full potential.

This course shows you the simple techniques that will save you time and get you the results you want, every day, for the rest of your career.

Topics you’ll cover include how to:

  • begin and end emails professionally
  • get the reader on-side from the beginning
  • avoid making embarrassing mistakes
  • know when email isn't the best solution
  • stop being a slave to your inbox
  • tackle challenging emails
  • write effective emails to people in other countries and cultures.

As you write emails every day, you’ll be able to see results immediately.

Start now